Terms & Conditions

Last updated: November 18, 2024


These terms of use (Terms) govern your access to, use and subscription of the following services offered by Yanara Consulting LLP (us, we, our, Company):

  1. The MatchMe mobile and web application (App)
  2. The website: www.matchmeglobal.com

The Terms constitute a binding and enforceable contract between the Company and you. You agree not to use the Services for any purpose that is prohibited by these Terms or under applicable law. Please refrain from using the Services if you do not agree to these Terms.

Although we want as many people as possible to enjoy our creation, you have to be at least 24 years old to use the App or make any use of the Services. MatchMe does not knowingly collect any information about or market to children, minors or anyone under the age of 18. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person’s registration. Please contact the Grievance Officer via email (details provided below) to notify us immediately.

General Terms

By opting-in to these Terms by clicking on 'I Accept' during the sign-up process on the App or Site, you acknowledge that you:

  1. are legally competent to avail of the Services and have the right, authority, and legal capacity to enter into this arrangement;
  2. have read, understood, and are bound by the Terms, and if you represent a person or entity, you confirm and represent that you have the necessary power and authority to bind such person and/or entity to these Terms and the MatchMe Privacy Notice and
  3. are not in violation of any applicable laws through your use of the Services

Profile Registration

If you wish to avail the Services, you are required to register/create your own profile on the App and in some instances fill out forms, as may be indicated by the Company. In order to create such user profile on the App, you are required to provide the Company with certain information. Such information will be used and processed in accordance with these Terms and the MatchMe Privacy Policy. You agree to provide correct details and valid information as required, in order to complete the registration process. Upon registration, you may receive a username and password on the email provided by you or any other manner prescribed by the Company.

You will be required to take all necessary measures to maintain the privacy of your profile’s username and password created upon registration. You will also be responsible for any and all activities that occur through your profile. Additionally, you are prohibited from selling, trading, or otherwise transferring your profile to another party or impersonating any other person for the purpose of creating a profile on the App.

You agree to immediately notify the Company of any unauthorized use of the profile or password. You will be solely responsible for your acts on the App, including those conducted under the username assigned to you or using your information.

Payments and Refunds

Subscription Fees: You agree to pay the prescribed subscription fees on an annual basis, or as per the subscription package availed by you, or as indicated by us, in order to avail the Services. You may renew your subscription upon the expiry of the subscription package opted by you, at your discretion, in accordance with these Terms, and there shall be no automatic renewal, unless you have explicitly opted for recurring payments.

Free Access to Services: We may, from time to time, offer limited features or trial periods for specific Services or parts thereof free of charge. These free access offers, including their scope and duration, will be indicated to you. During any such free trial period, no charges will apply unless you choose to upgrade to a paid plan at the end of the trial. Any changes to payment plans will be clearly communicated to you in advance. We reserve the right to modify, suspend, or terminate your free access to such Services at any time, at our discretion, without prior notice, and are under no obligation to offer free access to any user or group.

Refunds for Services: Any fee paid to MatchMe is non-refundable and non-transferable For any further information, inquires or complaints related to this section (Payments and Refunds), please write to the Grievance Officer (details provided below).

Your Conduct

In connection with your use of Services, you hereby agree:

  1. to ensure compliance with applicable laws and these Terms in relation to your use of the Services and in your interaction with other users on the App
  2. to be honest and behave in a professional and civil manner in your interactions with other users on the App
  3. not to misrepresent your personal information on the App or create duplicate profiles on the App
  4. not to use the Services for any harmful, illegal, or nefarious purposes or use the Services in such a manner that is harmful to other users on the App

You also agree and acknowledge that the Company does not exercise any control over the conduct of and interactions between users on the App and you will be solely responsible for all such interactions.

In case of any unprofessional or harmful behaviour by other users on the App, we encourage you to proactively report the issue to us. You can reach out via email to the Grievance Officer (details provided below) in case of any grievances or complaints in relation to the behaviour and conduct of other users on the App.

The Company reserves the right, but not an obligation, to investigate or inspect any possible violations by users of these Terms, or applicable law. Following such inspection/investigation, the Company may, in its sole discretion, take any action it deems fit, on the App including termination of violating user’s profile, removing obscene, infringing or illegal content.

Disclaimers

The Company hereby disclaims all implied representations, warranties, or guarantees as to the accuracy, validity, reliability or completeness of any information and material on the App or website. All information available on the App are provided for general information purposes only and should not be relied upon or used as the sole basis for making decisions i.e., without consulting primary, more accurate, more complete, or updated sources of information. Any reliance on the information available on the App or website is at your own risk.

The Company has partnered with multiple third-party entities such as verification service providers, communication service providers, data analytics vendors, payment service providers, (collectively referred to as Service Providers) in order to provide Services to you. The Service Providers shall always be solely liable and responsible for the services provided by them. The Company shall not be responsible for and does not guarantee the quality and efficiency of the services of the Service Providers.

You acknowledge that the Company merely offers an online directory of users across the world who are interested in availing of the Services. You agree and acknowledge that the Company is not responsible for any acts, omissions, decisions, arrangements, relationships or transactions you enter into with other users on the App or through any use of the Services. You acknowledge that the Company merely leverages behavioural psychology and compatibility research to match users based on insights into their personalities and preferences. You agree and acknowledge that the Company is not responsible for the quality, type or lack of matches received by you on the App or through any use of the Services.

You agree and acknowledge that any decisions, arrangements, relationships, transactions initiated through or on the App or Site shall be concluded directly between users, without the involvement of the Company.

You agree and acknowledge that the Company shall not be responsible for any losses or damages incurred by you in relation to your use of the Services. The use thereof is at your sole risk, and you shall assume full responsibility for any costs and expenses associated therewith.

THE SERVICES ARE PROVIDED TO YOU ON "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED. THE COMPANY DOES NOT WARRANT THAT THE SERVICES, APP and SITE PROVIDED WILL BE UNINTERRUPTED OR ERROR FREE OR THAT THE APP OR SITE OR ITS HOSTING SERVER ARE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. FURTHER, YOU ACKNOWLEDGE THAT ON OCCASION, THE APP OR SITE MAY BE TEMPORARILY DOWN DUE TO PERIODIC MAINTENANCE, TECHNICAL ISSUES, OR FOR ANY SECURITY REASONS BEYOND THE COMPANY'S CONTROL. IN SUCH INSTANCES OF DOWNTIME, THE COMPANY SHALL NOT BE HELD LIABLE FOR ANY LOSSES WHICH YOU MAY INCUR. HOWEVER, THE COMPANY SHALL MAKE BEST EFFORTS TO RECTIFY THE ISSUE CAUSING THE DOWNTIME AND MAKE THE APP OR SITE AVAILABLE AT THE EARLIEST.

Proprietary Rights

The Services may contain or use copyrighted material, trademarks, and other proprietary information that belongs to the Company or its licensors, and you agree not to use or otherwise reproduce separately, the Company's proprietary rights and the textual content associated with them without obtaining the Company's prior written consent. You agree not to remove, obscure, or otherwise alter any proprietary notices appearing on any content on the App or Site, including copyright, trademark, and other intellectual property notices.

You agree that you shall not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. Any use of the Services other than as specifically authorized by the Company is strictly prohibited.

User Content

You may be permitted to post, upload, transmit through, or otherwise make available through the Services, messages, text, illustrations, data, files, images, graphics, photos, comments, feedback, suggestions, sounds, music, videos, information, content, and/or other materials (collectively User Content). Subject to the rights and license you grant the Company herein, you retain all right, title and interest in your User Content. It is your sole responsibility to monitor and protect any intellectual property rights (including patent, trademark, copyright or any other proprietary right) that they may have in their User Content, and we do not accept any responsibility for the same.

You hereby represent and warrant that you shall not submit or upload any User Content to the App or Site that violates or infringes any third parties’ intellectual property rights. You are solely liable for any damage resulting from such violation/infringement of third-party rights or from any other harm resulting from User Content that you submit or upload on the App or Site.

You confirm and undertake that you will not host, display, upload, modify, publish, transmit, update or share any User Content that:

  1. belongs to another person and to which the user does not have any right;
  2. is obscene, pornographic, paedophilic, invasive of another's privacy, including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or an online game that causes user harm, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
  3. is harmful to child;
  4. infringes any patent, trademark, copyright or other proprietary rights;
  5. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature or, in respect of any business of the Central Government, is identified as fake or false or misleading by such fact check unit of the Central Government as may be notified/specified;
  6. impersonates another person;
  7. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation;
  8. contains software viruses or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
  9. is in the nature of an online game that is not verified as a permissible online game;
  10. is in the nature of advertisement or surrogate advertisement or promotion of an online game that is not a permissible online game, or of any online gaming intermediary offering such an online game; or
  11. violates any law for the time being in force.

You further represent and warrant that the User Content submitted by you to the App or Site or through any use of the Services is not subject to any confidentiality obligations, unless expressly indicated as such. By submitting and/or uploading the User Content, you expressly grant the Company a worldwide, royalty-free, perpetual, irrevocable and freely transferable license to use, copy, distribute, display, make derivative copies, and modify the User Content without any restrictions. You also agree that such a license will not revert to you due to any non-utilization of the User Content by the Company within a year. You also agree to grant the Company the right to use the name that has been submitted with the User Content, in connection with such User Content. However, all such uses will be consistent with the terms of the MatchMe Privacy Policy.

Notwithstanding the generality of the foregoing, the Company reserves the right to display advertisements in connection with your User Content and to use your User Content for advertising, marketing, promotional, and other commercial purposes. You acknowledge and agree that your User Content may be included on the websites and advertising networks of the Company's third-party partners such as distribution partners, marketing partners, accounts.

The Company has the right, but not the obligation, to monitor User Content. The Company has the right, in its sole discretion and for any reason whatsoever to edit, refuse to post, remove, or disable access to any User Content.

Access to App and Site

By using the Services, you agree not to undertake certain activities which include but are not limited to:

  1. Infringing any proprietary rights, including but not limited to copyrights, patents, trademarks, or trade secrets, of any party;
  2. Except as may be provided hereunder, copying, displaying, distributing, modifying, publishing, reproducing, storing, transmitting, posting, translating, creating any derivative works, renting, or licensing the App or Site or any portion thereof;
  3. Downloading or copying any kind of information for the benefit of another individual, vendor, or any other third party;
  4. Uploading, posting, or transmitting any information through the App or Site you do not have a right to make available (such as the intellectual property of another party);
  5. Uploading, posting, or transmitting any material that contains software or any virus or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment;
  6. Undertaking any action that imposes or may impose, in the Company's sole discretion, an unreasonable or disproportionately large load on the Company's infrastructure;
  7. Using data mining, robots, or similar data gathering and extraction tools;
  8. Making any backup or archival copies of the App or Site or any part thereof;
  9. Bypassing any measures used by the Company to prevent or restrict access to the App or Site;
  10. Accessing, monitoring, or copying any information on the App or Site using any robot, spider, scraper, or other automated means, or any manual process, for any purpose without the Company's express written permission;
  11. Violating the restrictions in any robot exclusion headers on the App or Site or bypassing or circumventing other measures employed to prevent or limit access to the App or Site;
  12. Deep-linking to any portion of the App or Site for any purpose without the Company's express written permission; or
  13. 'Framing', 'mirroring', or otherwise incorporating any part of the App or Site into any other website without the Company's prior written authorization.

Third-Party Sites

The App and Site may provide links or display media or advertisements of third parties or redirect you to other sites, services, and resources (Third Party Sites). The Company has no control over such Third Party Sites and the Company is not responsible for such Third Party Sites. You further acknowledge and agree that the Company will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, events, goods, or services available on or through any Third Party Sites.

Indemnity

To the fullest extent permitted by applicable law, you hereby expressly agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, agents, and successors and assigns, against any and all claims, liabilities, damages, losses, costs and expenses, including reasonable attorney's fees, caused by or arising out of claims based upon any breach by you of these Terms or applicable law or non-adherence to the terms under Clause 5 above.

Limitation of Liability

In no event shall the Company be liable to compensate you or any third party for any direct, indirect, special, incidental, consequential, or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, and whether or not you have been advised of the possibility of such damages, based on any theory of liability, including breach of contract or warranty, negligence, or other tortious action, or any other claim arising out of or in connection with your use or subscription of or access to the Services.

Termination

You agree that the Company may, in its sole discretion, suspend or terminate your use of or access to the Services and your profile on the App for any reason, including without limitation, if the Company believes that you have violated or acted inconsistently with the letter or spirit of these Terms or applicable law. The Company may also in its sole discretion and at any time discontinue the provision of the Services, or any part thereof, with or without notice. You agree that the Company will not be liable to you or any third party for termination of your access to the Services.

Upon termination, these Terms shall terminate, except for those clauses that are intended to survive expiry or termination.

The Company may suspend or discontinue the provision of the Services in whole or in part:

  1. If the Services become difficult to offer due to any cause beyond the Company’s control such as natural disasters including earthquake, tsunami, flood, eruption, etc., war, riot, disturbance, power outage, pandemic, etc.;
  2. For periodic or urgent maintenance of network systems;
  3. If required under applicable laws, judicial or administrative orders;
  4. If the Company deems it necessary for operational or technical reasons to suspend or discontinue the Services in whole or in part; or
  5. For any other reason as may be deemed by the Company.

In the event of such suspension or discontinuation of the provision of Services in whole or in part due to any of the events listed above, the Company shall make reasonable efforts to notify you to that effect in advance, provided, however, that this shall not apply in cases of emergency. The Company shall not be liable for any loss or damages suffered by you as a result of such suspension or discontinuation of the provision of the Services in whole or in part.

Deactivation of Profiles

You have an option to deactivate or delete your profiles on the App by writing via email to the Grievance Officer (details provided below) or any other manner prescribed by the Company.

The Company will deactivate your profile in case you have not accessed, logged-in or otherwise used the App for a period of 3 years.

If, upon deactivation or deletion, you have any obligations (including pending payments if any) owed to the Company, such obligations shall automatically become due and payable. Such deactivation or deletion shall not preclude or restrict the Company from legal recourse or remedies, as may be available under applicable law, in lieu of or in addition to the deactivation or deletion of profiles on the App thereof. No refunds, including on a pro-rata basis, will be provided for any unused portion of Services or subscriptions upon the deactivation or deletion.

The processing of your personal data following deactivation or deletion of their profiles shall be handled in accordance with the MatchMe Privacy Policy.

No Waiver and Severability

You agree that no action of the Company, other than an express written waiver or amendment, may be interpreted as a waiver or amendment of any of these Terms. In the event any clause of these Terms is found to be unenforceable, then whenever possible, this will not affect any other clause, and each shall remain in full force and effect.

Governing Law and Dispute Resolution

These Terms will be governed by and construed in accordance with the laws applicable in India and any dispute arising out of or in connection with these Terms or Services shall be subject to the exclusive jurisdiction of the applicable court under the jurisdiction of New Delhi, India.

Translation of the Terms

These Terms are drafted in English and translations may be provided in other languages upon your request. To request a translated version, submit a request via email to the Grievance Officer (details provided below), and if feasible, your request will be addressed within 30 working days of submission.

Amendments/Updates to Terms

These Terms may be updated or amended by the Company from time to time and the Terms, as updated or amended, shall apply to you. While it is your responsibility to review these Terms periodically for any updates or changes, the Company shall make commercially reasonable efforts to periodically inform you of the Terms, MatchMe Privacy Policy and other relevant terms that you are bound by and update you of any change in such terms (if any).

Grievance Officer

If you have any concerns or questions in relation to the Terms or Services, you may address them to our Grievance Officer whose email address is as follows: Contact information: admin@matchmeglobal.com

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